Frequently Asked Questions

Vooka is a subscription-based software that allows anyone to set up an online store and sell their products.

Vooka an e-commerce platform first and a Content Management System (CMS) second. Every business on Vooka gets its own website with a unique website address (domain name).

No, you don’t need to be a designer or developer to use Vooka.

Yes, you can use your own domain name with Vooka. If you have an existing domain name, you can connect it to Vooka from your store’s admin.

No. There are no additional charges after you pay subscription fees

How do I install Vooka?

Vooka is completely cloud-based and hosted, which means you can access it from any internet connected device. This gives you the flexibility to access and run your business from anywhere with an internet connection.

What forms of payment do you accept?

All packages can be purchased via credit card. We accept Mobile money, Visa, Mastercard, AMEX and Discover.

What is a domain name?

A domain name refers to your website address. This is what users type in a browser's search bar to directly access your website. A domain name is unique and cannot be shared between different sites. For example: vooka.co.ke or google.com

Can I still use Vooka if I don't have a physical location?

Yes! You can get a website on Vooka with or without a physical address.

Does Vooka Charge commission?

No.

What currencies does Vooka work with?

You can sell and post products payments in many currencies, depending on your account settings.

Does Vooka handle shipping?

No, Once customers purchase goods on your website, you have to handle order fulfillment and shipping.

Which languages does Vooka support?

The customer-facing parts of your Vooka store, including ecommerce website, blog, checkout, and emails can be in any language if the theme supports it. The CPanel of your Vooka store is currently available in English.

How many domains can I connect to my Vooka store?

There is no Limit to the number of domains you can add to your store. The primary (first) domain is free. Merchants have to buy any additional domains that they wish to add to their store.

In what countries can I use Vooka?

You can use Vooka in nearly every country in the world.